Delivery & Return

Delivery Information

UK Delivery

Delivery Timeframe:

  • Standard Delivery: We aim to deliver orders within 3-5 working days. Please note that some couriers may experience delays beyond our control. We monitor this carefully and will update this page with any changes.

Delivery Charges:

  • Orders Over £50: Enjoy free standard delivery on orders over £50.
  • Orders Under £50: A standard delivery fee of £3.95 applies.

Delivery Schedule:

  • Orders are processed Monday to Friday (excluding bank or public holidays).
  • Orders placed after midnight will be processed the following business day.

Additional Information:

  • Delays: Please expect potential delays during peak times, such as holidays. If an item is not received within 30 business days, we will consider it lost and issue a refund or resend the item.
  • Responsibility: Vanilla Wind Ltd is not responsible for lost or damaged packages. However, please contact us if you have any problems with your delivery.

International Delivery

We are delighted to offer worldwide shipping, ensuring our products reach customers across the globe.

Delivery Timeframes:

  • Europe: Estimated delivery within 5-7 working days.
  • Rest of the World: Estimated delivery within 7-14 working days.

Please note that these timeframes are estimates and may vary due to factors beyond our control, such as customs processing and local postal services.

Delivery Charges:

  • Orders Over £75 (or equivalent in EUR/USD): Enjoy free standard international delivery.
  • Orders Under £75: Shipping costs are calculated at checkout based on destination and package weight.

Delivery Schedule:

  • Orders are processed Monday to Friday (excluding bank or public holidays).
  • Orders placed after midnight will be processed the following business day.

Customs and Import Taxes:

Buyers are responsible for any customs and import taxes that may apply. Vanilla Wind Ltd is not responsible for delays due to customs.

Additional Information:

  • Delays: Please expect potential delays during peak times, such as holidays. If an item is not received within 30 business days, we will consider it lost and issue a refund or resend the item.
  • Responsibility: Vanilla Wind Ltd is not responsible for lost or damaged packages. However, please contact us if you have any problems with your delivery.

Delivery Of Commission Order

We take pride in commissioned artwork tailored for you.

Creation of Artwork and Delivery Timeline:

  • Agreed Timeline: The production and delivery schedule will be established through mutual agreement before order placement, ensuring it aligns with your expectations and our creation standards. We will keep you updated throughout the process.

Delivery Costs and Timeframes:

  • Location-Based Details: Delivery costs and times vary depending on your location. Please refer to our UK Delivery and International Delivery sections for detailed information.

Additional Information:

  • Combined Orders: If you order in-stock items alongside your commissioned piece, the in-stock items will be dispatched promptly using our standard delivery methods, with standard delivery charges applied.
  • Communication: We are committed to keeping you informed throughout the production and delivery process, providing regular updates on the status of your commission order.

Returns

We strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, our return policy is straightforward and fair.

Eligibility for Returns:

  • Timeframe: You have the right to return items within 30 days from the date you ordered your items.
  • Condition: Items must be returned in original condition and with all original packaging and labels intact.

Process for Returns:

  1. Initiate Return: Contact us at info@vanillawind.com.
  2. Prepare Item: Ensure all original packaging and labels are intact.
  3. Ship Item: Use a trackable shipping service.
  4. Refund Processing: Receive a refund upon approval.

Important Notes:

  • Responsibility: If the item is not returned in its original condition, you may be responsible for any loss in value.
  • Non-Refundable Items: We do not refund orders lost during the return process. Therefore, using a trackable shipping method is advisable.
  • Claims for Damaged Items: If you receive a damaged item, please notify us within 30 days of receipt. We will work with you to resolve the issue promptly.

For any questions or concerns about delivery, please contact us at info@vanillawind.com.

Last Update on: 11/11/2024