Vanilla Wind complies with the principles of the General Data Protection Regulations (GDPR) when dealing with all data received from visitors to the site. We only hold the data necessary to offer services provided on our website namely to allow users of the service to buy. We also keep user data to allow us to contact you in the advent of account withdrawal or new passwords being provided. Whenever we process such information, we will do so in line with all applicable laws concerning the protection of personal data including the Data Protection Act 1998 and the GDPR.
By visiting our Site you are accepting to the practices described in this notice. We may amend this privacy notice at any time by posting the amended version on our Site.
The personal data we process includes your name, delivery/billing address, date of birth, email address and phone number. You may give us your personal information by filling in forms on our Site or by corresponding with us by phone, by email or otherwise. This includes information you provide when you register to use our Site, subscribe to our service, search for a product, place an order on our Site, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey and when you report a problem with our Site.
We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.
For administrative reasons, email subscription data may be passed to and stored securely with third-party service providers (Mailchimp) located outside the EEA (European Economic Area). You can read more about Mailchimp and the GDPR on www.mailchimp.com .
We regularly email news and information updates to those customers who have specifically subscribed to our email service. All subscription emails sent by us contain clear information on how to unsubscribe from our email service.
We never sell, rent or exchange mailing lists.
We may, however, share commercial and technical data with our partners where disclosure is required or permitted by law or when we use third-party service providers to supply and support our business services, such as:
IT systems and email provider.
Couriers and warehousing.
Customer service network.
Marketing services such as email and direct mail.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We collect information about your interaction with our services and your communications with us. This can be information we receive from devices (including mobile devices) you use when you access our services. This information could include:
Device ID or unique identifier, device type, ID for advertising and a unique device token.
Location information, including location information from your mobile device.
Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information.
In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (also known as Spam) to email addresses.
We may send emails to existing customers or prospective customers who have enquired or registered with us, regarding products or services directly provided by us.
All emails sent by us will be clearly marked as originating from us. All such emails will also include clear instructions on how to unsubscribe from our email service and any future emails. Such instructions will either include a link to a page to unsubscribe or a valid email address to which you should reply, with “unsubscribe” as the email subject heading.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We hope that the information provided answers any questions you may have but if not, please do get in touch with us at:
Thank you for your visits, email subscriptions (and optional un-subscriptions too), comments, and for trusting this site to respect and take care of your information.